APPOINTMENTS

Before attending your appointment, you are responsible for reading and familiarising yourself with the relevant Before & After Care information provided on our website.

The Before & After Care guidance contains important information about preparing for your treatment, potential considerations and recommended aftercare. Following this guidance is intended to help you achieve the best possible outcome from your treatment and to minimise avoidable risks or complications.

You should also provide us with complete and accurate information about any relevant health conditions, allergies, medications, injuries, sensitivities or other circumstances that may affect your suitability for, or ability to safely undergo, the treatment.

While we take reasonable care to provide treatments safely and appropriately, we cannot guarantee a particular treatment outcome. We are not responsible for an adverse reaction or complication arising from information that you have failed to disclose, or from your failure to follow reasonable pre-treatment or aftercare instructions, except where such liability cannot lawfully be excluded or is caused by our negligence, breach of contract or other legal responsibility.

If you are unsure whether a treatment is suitable for you, or if you have any concerns regarding your health or safety, please consult an appropriate healthcare professional before proceeding with the treatment.

LATE ARRIVAL

Please arrive 5 – 10 minutes before your scheduled appointment time to allow sufficient time for check-in, completion or review of any required information, and preparation for your treatment.

If you arrive more than 10minutes late, your treatment time may need to be shortened in order to avoid delaying subsequent appointments. We will endeavour to provide as much of your scheduled treatment as reasonably possible within the remaining appointment time.

The full treatment price will remain payable even where the treatment time is shortened due to your late arrival.

If your late arrival means that it is not reasonably possible to provide the treatment safely or appropriately within the remaining appointment time, we reserve the right to decline or reschedule the treatment. Any cancellation or rescheduling will be dealt with in accordance with our Cancellation and Refund Policy.

DEPOSIT PAYMENT

A £15 deposit is required at the time of booking to secure an appointment. The deposit is deducted from the total cost of the treatment and is not an additional charge.

By making a booking and paying the deposit, you acknowledge and agree to the cancellation, rescheduling and no-show terms set out below.

RESCHEDULING AN APPOINTMENT

Clients may reschedule their appointment once without losing their £15 deposit, provided that the request to reschedule is made at least 3 hours before the scheduled appointment time.

The rescheduled appointment must be made subject to availability.

Any subsequent request to reschedule the same appointment, or any request made less than 3 hours before the scheduled appointment time, may be treated as a cancellation and the deposit may be retained in accordance with these terms.

If an appointment is cancelled and not re-scheduled within 30 days of the initial appointment date, the deposit may be retained.

CANCELLATION BY THE CLIENT

If you choose to cancel your appointment, the £15 deposit will not normally be refunded.

However, the deposit will be held as a credit towards a future treatment if you choose to make another booking. This credit will remain valid for 3 months from the date of the original booking.

The deposit credit must be used towards a treatment booked within the 3-month validity period. After this period, any unused deposit credit will expire.

NO SHOW & LATE CANCELLATION

If you fail to attend your appointment without cancelling or rescheduling in accordance with these terms, this will be treated as a no-show.

In the event of a no-show, the £15 deposit will be retained and will not be transferred or credited towards a future appointment.

The same may apply where an appointment is cancelled or rescheduled less than 3 hours before the scheduled appointment time, unless we agree otherwise at our discretion or you have a legal right to a different remedy.

CANCELLATION BY THE CLINIC

If the clinic needs to cancel your appointment for any reason, your £15 deposit will be refunded in full.

Where possible, we will provide reasonable notice and, where appropriate, offer you the opportunity to reschedule your appointment.

EXCEPTIONAL CIRCUMSTANCES

We understand that unexpected circumstances can arise. Where there are exceptional circumstances affecting your ability to attend an appointment, please contact us as soon as possible.

We reserve the right to consider such circumstances on a case-by-case basis and may, at our discretion, waive or vary the cancellation terms where appropriate.

HEALTH INFORMATION, SAFETY & WELLNESS DISCLAIMER

To help us provide our services safely and appropriately, we may ask you to provide certain personal information, including information relating to your physical or mental health, medical history, existing health conditions, medications, injuries, allergies or other relevant circumstances.

We collect and process only information that is reasonably necessary to assess the suitability of our holistic wellness treatments and meditation classes and to help protect your health, safety and wellbeing while participating in our services. Any health information provided to us will be handled in accordance with applicable UK data protection legislation and our Privacy Policy.

Our holistic wellness treatments and meditation classes are intended to support general wellbeing and are not a substitute for medical diagnosis, treatment or advice from a qualified healthcare professional.

Any information, guidance, techniques or recommendations provided during a treatment or meditation session are intended for general wellbeing purposes and should not be interpreted as medical advice, diagnosis or treatment. You are responsible for informing us of any relevant health conditions, medical concerns, medications, injuries, pregnancy or other circumstances that may affect your ability to safely participate.

If you have any concerns about whether a treatment, meditation practice or other activity is appropriate for you, we recommend that you consult your GP, doctor or other suitably qualified healthcare professional before participating.

We reserve the right to decline, modify or discontinue a treatment or meditation session where we reasonably consider this necessary for your health or safety.

COMPLAINTS AND DISPUTES

If you wish to complain about any matter please contact Customer Service on the following number (open 9am – 6pm, Monday to Friday) +44 787 796 1434 or email info@isvaara.co.uk

Your use of this Website shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.

ACCEPTANCE OF TERMS & WEBSITE USE

By accessing and using this website, and by booking or using our services, you acknowledge that you have read and understood these Terms and Conditions and agree to comply with them.

These Terms and Conditions, together with any policies expressly referred to within them, including our Privacy Policy and Cancellation and Refund Policy, set out the terms that apply to your use of our website and our services.

You agree to use this website responsibly and not to use it for any unlawful, fraudulent or inappropriate purpose, or in any way that could cause damage to the website, our business or another person.

You may be responsible for losses or damage that we reasonably incur as a direct result of your deliberate misuse of our website, fraud, or failure to comply with these Terms and Conditions. This does not limit or exclude any liability or legal responsibility that cannot lawfully be limited or excluded, including your statutory rights as a consumer.

Nothing in these Terms and Conditions is intended to exclude or restrict our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted.

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision shall be treated as modified or removed to the minimum extent necessary, while the remaining provisions shall continue to apply.

These Terms and Conditions are governed by the laws of England and Wales, and any disputes arising in connection with them will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply to you.

If you have any questions regarding these Terms and Conditions, please contact us:

E: info@isvaara.co.uk
T: +44 787 796 1434

CHANGES TO THESE TERMS

We reserve the right to amend or update these Terms and Conditions from time to time. Any changes will be published on this website, together with the date on which the updated Terms and Conditions take effect.

We recommend that you review these Terms and Conditions periodically to ensure that you are aware of any changes.

Where changes are material, we will take reasonable steps to bring them to your attention where appropriate. Changes will not affect any rights or obligations that have already arisen before the updated Terms and Conditions take effect, unless otherwise required or permitted by law.

Your continued use of the website following the effective date of any changes constitutes your acceptance of the updated Terms and Conditions in relation to your future use of the website and our services.

Nothing in this section limits or affects any statutory rights you may have as a consumer.

WEBSITE DISCLAIMER

isvaara.co.uk takes every care possible to ensure that treatment descriptions, imagery and all other information is correct at time of publication on the site. However, though every effort is made to ensure such accuracy, Isvaara Ltd does not accept responsibility for errors in content. The site will be kept as up to date as possible at all times however if a treatment, location, updates have been made since last update on isvaara.co.uk some variations may occur in, although not limited to size, price, description, treatment  and availability.

Isvaara Ltd will do its best to ensure that the website is available and functions correctly at all times, but we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

CONSUMER RIGHTS

These terms are intended to operate fairly and do not exclude or restrict any rights or remedies that you may have under applicable consumer protection legislation.

Nothing in these terms limits our legal obligations to provide services with reasonable care and skill or otherwise affects rights that cannot lawfully be excluded or restricted.

Nothing in these terms affects any statutory rights you may have as a consumer.